Where to get help
Use the support action in your EastMallBuy account, or the official service address [email protected]. Include the order number for a purchase and the parcel number for a shipment.
The official help centre groups buying, forwarding, restrictions, after-sales and freight topics.
Frequently asked questions
Why are there two payments?
The first buys the goods and covers the applicable domestic or service charges. International shipping is chosen and paid later, after the goods are at the warehouse. Read the cost checklist.
Why did my quote change?
Compare packed dimensions, chargeable weight, route and additional services with the earlier estimate. The same scale weight does not guarantee the same billed weight.
Can I return an item or leave it in storage?
Ask about the current deadline and conditions for your actual order. A return also depends on the seller and the item’s condition. Resolve it before international dispatch. Check storage terms per item rather than assuming the whole haul has one arrival date.
QC, GL, RL and shipping vocabulary
QC: warehouse quality check and photographs. GL/RL: informal acceptance or concern; neither submits a return request. Variant: the colour, size or option ordered. Waybill: the parcel shipment record. Volumetric weight: a billing weight derived from packed size.